Returns & Refunds

By placing an order through PoliceRadio.org you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic (USA) countries.

A. 14 DAY RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. RETURN PROCESS

To start a return, you can contact us at Contact@PoliceRadio.org or call us at +1 805-710-9775. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We only exchange products that are damaged, wrong product, or defective. If you need to exchange an item please contact us at  Contact@PoliceRadio.org or call us at +1 805-710-9775.

E. RESTOCKING FEE 

We do not charge a restocking fee on returns. 

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

G. DIGITAL PRODUCTS

Digital guides, e-books, directories, and bundles (the PoliceRadio.org Field Guide Library) are delivered electronically by email after checkout and are never shipped. Because downloads are delivered instantly, digital products are non-returnable and non-refundable once delivered; the 14-day return policy above applies to physical items only.

Exceptions: if your download link fails, a file is defective or corrupted, or you did not receive your order due to a technical issue, contact us within 30 days of purchase at Contact@PoliceRadio.org and we will replace the file or issue a full refund. If a digital order cannot be delivered, you are entitled to a full refund.